Dayton, Ohio. Training transit agencies nationwide since 2010
RWC Training teaches transit operators, frontline supervisors and customer service staff how to bring a difficult moment back down before it becomes an incident report. Taught by Bill Parsons, a retired 25-year inner-city police officer, detective and trained hostage negotiator.
On the record
One hundred and seventy eight Google reviews, and not an average among them. The reviewers are transit operators, supervisors and a Transdev crew who write the same thing in different words: they stayed interested, and they took something back to the route.
5.0
Google rating
178
Reviews
2010
Teaching since
25 yrs
Bill on the job
Inside a four hour session
Roadworthy Communication is built around what an operator can actually do while the bus is moving and a passenger is escalating. Bill teaches it the way he learned it, on the job, then in hostage negotiation.
Your own state first
The session opens on emotional state management and breathing for stress control, because everything after it depends on the operator being steady. Bill teaches the power pyramid, mental filters, and how to build what he calls a powerful anchor, so the tools survive contact with a real shift.
Then the other person
Rapport building and the de-escalation tools themselves, including the SHOWTIME principle. Operators practise conflict management under pressure rather than reading about it, which is why reviewers keep saying the material was clear and that they were engaged the whole way through.
When talking is over
Operator Safety and Self-Defense is deliberately the last thing taught, not the first. Awareness, prevention and de-escalation come first; the physical material covers what a seated operator can reasonably do against an armed or unarmed attacker, along with reasonableness, liability and documenting the incident afterwards.
Who is actually in the room
Agencies do not book a curriculum, they book the person delivering it. This is the record, taken from Bill's own account of it, with nothing added.
What can be booked
Both flagship courses run as a four hour session, a sixty to ninety minute keynote, or a workshop built around your own operation. The certifications and the online platform stand on their own.
Flagship course
De-escalation and conflict management for operators, frontline supervisors and customer service staff. Emotional state management, rapport building, the SHOWTIME principle and conflict management under pressure.
Course detail
Flagship course
Court defensible technique from the seated position, against armed and unarmed attackers. Awareness and prevention first; then reasonableness, liability and what to document afterwards.
Course detailConferences and safety meetings
Custom keynotes for transit conferences, safety meetings and leadership events. Frontline leadership, resilience and stress management, communication under pressure, mindfulness in the workplace.
Talk to BillOnline, $97 lifetime
Thirty plus courses and two hundred plus hours with printable certificates, for a one time $97 lifetime access. Organizations can buy access org wide, and new courses land around six times a year.
See the catalogCertification, $1,495
Four day hybrid program, sixteen hours online plus two days onsite, carrying the Certified Transformational Training Professional credential. Runs live in Nashville, Orlando, Austin and Las Vegas.
Camp detailCertification, $995
Fifty six hours, blended online instruction with two days of live Zoom training, plus a year of monthly coaching and monthly calls with Bill. Carries the Certified Conscious Coach Professional credential.
Program detailRoadworthy University
For the operators the roster could not release. Lifetime access, printable certificates, and new courses roughly six times a year at no extra cost. Organizations can buy access org wide for a one time fee.
What operators say afterwards
“This guy is awesome! He gave us a 8 hour training in 3. He's very knowledgeable kept us engaged and left me wanting to lear more. I recommend his training for a successful teaching experience.”
“This was an unbelievable experience. I had an amazing time. He is such an engaging and informative teacher. Mr. Bill is quite a man of many talents and I have learned so much on today. The tools that he provides can be used in all facets of life. This is definitely life changing information and I recommend this class to every one.”
“Great class, I learned so much. I will use what learned in the field. Thank you for making me a better professional.”
“Bill and Paul are amazing at what they do. The material was very clear and easy to understand. Definitely will recommend to anyone. Thank you guys!!!”
“This class is phenominal. I really loved the speaker. Bill is an expert at what he does. The delivery and explanation and tools to de-escalate is great. I really learned alot.”
Before you book
RWC Training works with transit agencies, school districts and industry associations nationwide, out of Dayton, OH. Tell us the group size and the shift pattern and Bill will come back to you about dates and format himself.